Effective Date: 20/11/2024
At BidPips, we strive to provide our users with a smooth and enjoyable experience. Please note that, due to the nature of our platform and the services we offer, we have a strict no-return, no-refund policy. By using our website and participating in any of our lotteries, you agree to the terms outlined in this policy.
1. No Refunds or Returns
Once a purchase is made, whether for lottery tickets or any associated services, no refunds or returns will be provided under any circumstances. This applies to:
- Ticket Purchases: Once a ticket has been purchased for any lottery, it is considered final, and no refunds will be issued.
- Winnings: If you win a prize through any of our auctions or lotteries, the prize cannot be returned or refunded under any circumstances.
- Technical or Payment Issues: We do not provide refunds for any technical issues, payment errors, or connectivity problems that may occur during the ticket purchasing process. We encourage all users to ensure that their transactions are correct before finalizing their purchase.
2. Responsibility of Users
By participating in any lottery or auction on BidPips, you acknowledge and accept the following:
- All sales are final upon completion of the transaction.
- You are responsible for ensuring the accuracy of your order before making payment.
- You understand that participating in BidPips lotteries is a form of entertainment and that the chances of winning a prize are based on luck and the number of entries, not on any guarantees or expectations.
3. Prize Winnings
Once a prize is awarded, it will be fulfilled as described on our platform. In the case of physical prizes, such as cars, electronics, or cash, no returns, exchanges, or refunds will be provided once the prize has been claimed or delivered.
4. Exceptional Circumstances
While our policy is firm, BidPips reserves the right to review exceptional cases. For instance, if there was an error with the purchase process, fraudulent activity, or a technical malfunction on our part, we may consider making adjustments on a case-by-case basis, but this will not constitute a general practice. Please contact info@bidpips.com if you believe you have encountered an exceptional circumstance.
5. Dispute Resolution
Any disputes or concerns related to this policy must be directed to BidPips customer support at info@bidpips.com. We will make every effort to resolve any issues within our stated guidelines. However, by participating on our platform, you agree to the no-return, no-refund policy, and acknowledge that this is final.